Terms & Conditions

These Terms and Conditions of Business ("Terms and Conditions") apply to the supply of services by Este Medical Group Limited, trading as Este Medical Group. In the event of any inconsistency between these Terms and Conditions and the contents of other literature provided by Este Medical Group to the Patient ("you"), these Terms and Conditions shall prevail.


In providing treatment to you, Este Medical Group shall:
• Ensure that an appropriately trained Therapist carries out the treatment;
• Satisfy itself that the Therapist holds the necessary qualifications and registrations required for them to practice;
• Provide/arrange suitable facilities for the provision of treatment;
• Provide you with such information as you may reasonably require to understand the nature of the treatment being offered and decide whether or not to undergo treatment. As part of this process, we will assess whether a treatment is suitable for you and likely to be successful.
• Endeavour to ensure that your appointment for treatment or consultation occurs on time. Should this not be the case or should there be a need to postpone treatment, Este Medical Group will make every effort to contact you in advance.
• Advise you, before any treatment appointment, of any preparation required on your part before that treatment takes place.

• You shall advise Este Medical Group of all relevant medical details prior to each treatment. Este Medical Group will not be held liable for any damage that occurs due to your failure to disclose such information.
• You shall comply with all instructions and recommendations given to you regarding the preparation and care of the treated areas both before and after treatment takes place.
• Este Medical Group will not take responsibility for the loss or damage of personal goods.
•  All children must be accompanied by a parent, carer or guardian within the time of being present in the clinic. Este Medical Group shall not be responsible for any harm caused during the period of children being on site.

• If you are unable to attend an appointment, please get in touch with us immediately on 0121 572 7474, giving at least 48 hours notice prior to your appointment time.
• Failure to give 48 hours notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid.
• Please note that we may be unable to carry out your treatment for laser treatments if you are suntanned. If you have had recent sun exposure, please get in touch with your clinic at least 48 hours in advance for advice. If we cannot carry out your treatment safely on the day it will result in the loss of that treatment.
• Please arrive at your appointment at least 15 minutes in advance so that you may complete any necessary paperwork.
• Late arrival time may result in reduced treatment time or the loss of an appointment.
• We ask that any children under the age of 16 are not left without an adult to chaperone them whilst your treatment or consultation occurs. Failure to bring an adult chaperone with a child under the age of 16 could lead to the forfeiture of an appointment, treatment or deposit.

• To secure an appointment for treatment, a deposit is required.
• Deposits are not required to secure appointments in respect of initial consultations.
• Este Medical can use deposits for payment towards any treatment. The deposit will count towards the total cost of the treatment, and you must pay the outstanding balance before treatment commences.
• Any deposits not used within 12 months after the payment date will be forfeited.
• You must use all single treatments purchased within 12 months of the date of purchase. The date of purchase is the date of the initial deposit.
•  The ONLY time a refund can be issued is if the client has a severe medical condition, supported by a doctor's letter.  
• If you are advised not to continue with your course of treatments for any medical reason, please obtain a medical report from your doctor. If you have used any sessions, this will be deducted from your refund value as a pay-as-you-go cost. Any refund agreed is calculated by subtracting the total list price of all treatments already taken, plus any charged for non-attendance, from the full price of the course of treatment, with the difference returned to you. You must understand that Este Medical Group Limited cannot be held responsible for any unknown side effects that may occur due to having any treatments.

• All treatments purchased as a course (involving several treatment dates) must be paid for in full when booking the first treatment of that course.
• All courses of treatments must be used within 12 months of the initial purchase. The date of purchase is the date of the initial deposit. Where there is a stated clinical need to deliver a package over a longer period than 12 months, the package must be delivered within 24 months.
• Where a course of treatment is to be paid for using a Finance scheme, the finance company will request the funds upon completion of the first treatment.
• Payments for courses are only refundable for medical reasons. Any refund will be calculated by deducting the value of the number of treatments used multiplied by the price for a single treatment from the amount paid. Non-attended appointments not cancelled within terms will count as a treatment used.

• Nothing in these terms and conditions will exclude or limit Este Medical Group's liability for injury resulting from Este Medical Group's negligence.
• Este Medical Group will not be liable for any damage from your failure to disclose all relevant medical details.
• Este Medical Group will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit) or any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to you.

Este Medical Group aims to provide the best possible service and care to you when delivering a consultation or treatment. In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.

• Este Medical Group processes data relating to Clients in connection with the procedure provided to those Clients in accordance with these Terms and Conditions.
• Este Medical Group wishes to disclose data relating to Clients to Clinicians and Technicians in the course of the procedure, and the Clients' consent to such disclosure is considered essential to the procedure. The client is deemed to consent to the disclosure of sensitive personal data by Este Medical Group to Clinicians and Technicians for the purposes of discussing the Client's Procedure.
• The Client acknowledges that Este Medical Group is obtaining this consent for itself to comply with the provisions of the Data Protection Act 2018. Other than these disclosures or as required by a court of competent jurisdiction, Este Medical Group will not disclose Clients' sensitive personal data to third parties.

There can be no variation or exceptions to these Terms and Conditions unless agreed in writing and countersigned by the Clinic Director of Este Medical Group.

These Terms and Conditions and the services provided by Este Medical Group and representatives shall be governed by the laws of England, Scotland and Wales, whose courts shall have exclusive jurisdiction.

• The client acknowledges that Este Medical Group will take before and after photographs of the area to be treated (for example, pictures of the scalp for hair regrowth).
• The photos shall be saved and recorded on our electronic system and the client details to evidence the effectiveness of the treatment administered.


*Please note there is no guarantee results will become apparent after the set amount of treatments prescribed per client. Individual results may vary based upon skin concern, colour and prolonged exposure.
Please sign below to confirm that you have read and understand the terms stated above.

Your privacy is important to us.

It is https://www.estemedicalgroup.uk policy to respect your privacy regarding any information we may collect from you across our website, https://www.estemedicalgroup.uk and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 4 September 2019.

Cookie Policy for Este Medical Group

This is the Cookie Policy for Este Medical Group, accessible from https://www.estemedicalgroup.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

The Cookies We Set

  • Account related cookies
    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
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    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Orders processing related cookies
    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Forms related cookies
    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies
    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can call us on 0121 572 7474.

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